Shipping policy

At Clutch Theory, every product is made to order. We partner with Printful, a trusted print-on-demand fulfillment company, to produce and ship your order with care. Because each item is created specifically for you, production and shipping times may differ from those of traditional retailers.

Order Processing

  • Orders are typically processed within 2–7 business days.
  • Processing times may increase during holidays, sales, or periods of high order volume.
  • Once your order has been fulfilled and shipped, you will receive a shipping confirmation email containing your tracking information (when available).

Shipping Times

Estimated delivery times begin after your order has been processed.

United States

  • Standard Shipping: 3–7 business days

International

  • Most international orders arrive within 7–21 business days, depending on the destination country and customs processing.

Please note that these are estimated delivery times and are not guaranteed.

Shipping Rates

Shipping costs are calculated automatically during checkout based on your shipping address, the products in your order, and the shipping method selected.

Tracking Information

Once your order ships, you will receive an email with tracking information. Please allow up to 48 hours for tracking updates to appear after your package has been scanned by the shipping carrier.

Multiple Shipments

Some orders may arrive in separate packages. This can happen when items are produced at different fulfillment locations or become available at different times. If your order is split, you will receive tracking information for each shipment.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned due to an incorrect or undeliverable address, we can reship the order once the correct address is provided. Additional shipping charges may apply.

Lost, Delayed, or Stolen Packages

After an order has been shipped, delivery is handled by the shipping carrier.

While we are happy to assist with tracking and investigating delivery issues, Clutch Theory cannot guarantee delivery dates and is not responsible for delays caused by:

  • Weather conditions
  • Carrier service interruptions
  • Customs processing
  • Incorrect shipping information provided by the customer
  • Other circumstances beyond our control

If you believe your package has been lost, please contact us within 30 days of the estimated delivery date so we can help investigate the issue.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number
  • A brief description of the issue
  • Clear photos showing the product and the problem

We will work with our fulfillment partner to replace eligible items as quickly as possible.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authority. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Contact Us

If you have any questions regarding your order or shipping, please contact us through the contact page on our website. We will do our best to respond promptly and assist you with any concerns.